1. Return Eligibility
- Items must be returned within 30 days of delivery.
- Products must be unused, unworn, unwashed, and in the original packaging.
- For hygiene reasons altered cannot be returned.
2. Return Process
- Contact our customer service team at zpyijiu110@163.com with your order number and the reason for return.
- Our team will review your request and provide return instructions.
- Once your return is received and inspected, we will notify you by email regarding your refund or exchange.
3. Refunds
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or damaged item).
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order with photos of the issue. We’ll arrange a replacement or full refund at no extra cost.
5. Exchanges
We currently do not offer direct exchanges. If you need a different item, please return the original product for a refund and place a new order.
6. Contact Us
If you have any questions about our return and refund policy, feel free to contact us at:
zpyijiu110@163.com